CBusa PRESS RELEASE

Business Continuity Press Release

3/25/2020

To our valued customers and clients:

This has been an unprecedented challenge to our company and CBusa Ownership & Management are making every effort to maintain business continuity to the of our best capabilities.

 

At this time, the office is closed per the State Mandated "Stay at Home Order", in effect until April 12th.  It has been deemed that collection agencies are not an "Essential Business" but are allowed to work in remote capacity under the guidance of all applicable and existing laws.  CBusa is in the process of implementing its remote work force and by the end of this week, will have 6 agents and the full Management Team working remotely.  At this time, it is our primary goal to provide patients with access to our staff to resolve any open issues, resolve their accounts or discuss alternate options. 

If you have any questions, you may reach out to us directly.

Sincerely,

Courtney Reynaud                                                  Alex Reynaud

Creditors Bureau USA, President                         Creditors Bureau USA, Vice President

CBusa PRESS RELEASE

SARS-CoV-2 Press Release

3/17/2020

To our valued customers and clients:

Given the potential for disruption of business and operations, as well as risk to employees, Creditors Bureau USA has been closely monitoring the emergence of the SARS-CoV-2 virus and the disease it causes, named “coronavirus disease 2019” (COVID-19).

We care deeply about the health of our employees, their families and you – our Customers and Clients – and we take very seriously our duty to provide a safe environment that supports our teams and their ability to serve you.

Right now, there is limited impact on our operations, however, we are not currently accepting visitors at our office location. We are constantly evaluating newly available information and are ready to implement strategies to protect our workforce from COVID-19 while ensuring continuity of our operations.  We encourage the use of our web self-service portal to handle any non-urgent requests. 

 

As a Client of CBusa, you may access your account through our Secure Client Access Portal to handle day to day communications or call our office directly at 559-485-7900.  To access the client portal click here: (Client Access Portal)

 

If you have received a letter or phone call from Creditors Bureau USA, please visit www.GoToNotice.com.  Or you may call our office directly at 877.485.7940 to communicate with our staff.

Everyone at Creditors Bureau USA is committed to providing the service and support you depend on daily, without interruption. To keep you apprised of our business continuity efforts, we will provide periodic updates as the situation develops. You can stay informed of the latest public health recommendations related to COVID-19 and other health threats by visiting the CDC website at www.cdc.gov.

Sincerely,

Courtney Reynaud                                                  Alex Reynaud

Creditors Bureau USA, President                         Creditors Bureau USA, Vice President